Politique de confidentialité
Our return policy allows for a 14-day window, which means you have 14 days from the date you receive your item to request a return.
- 14-day right of withdrawal in the EU — EU customers have 14 days to cancel their order without giving a reason, and an additional 14 days to return the item after cancellation.
- No return shipping fees for EU customers
- Refunds must be issued within 14 days
To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You must also provide the receipt or proof of purchase.
To initiate a return, you can contact us at Guidance@illusionaryevolution.com. Please note that returns must be sent to the following address: 6600 Chase Oaks Boulevard, Suite 150, Plano, Texas, 75023
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at Guidance@illusionaryevolution.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.
Refunds
We will notify you as soon as we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Guidance@illusionaryevolution.com.